DELIVERY INFORMATION

Welcome to WebPharmaHub - Your Trusted Online Pharmacy

Delivery information

At WebPharmaHub, we understand how important it is for your medication to arrive quickly, discreetly and safely. That is why we offer a range of flexible UK-wide delivery options to suit your needs.

Whether you are ordering prescription treatments following an online consultation, or over-the-counter products, your parcel will be shipped securely from our UK-based, GPhC-registered pharmacy.

Delivery options

DELIVERY METHOD
SERVICE DESCRIPTION
ESTIMATED DELIVERY TIME
PRICE
Royal Mail 24 Tracked
Fast, tracked delivery to your address or workplace
1-2 working days
£4.99
Royal Mail Special Delivery
Guaranteed next-day delivery (before 1PM)
Next working day (Mon-Fri)
£8.95
Royal Mail Standard
Discreet delivery with tracking updates via email/SMS
2-4 working days
FREE for orders above £40
Saturday Delivery
Guaranteed Saturday arrival
Saturday before 1PM
£9.95
Local Collection Point
Collect from your nearest Post Office or depot
1-2 working days
£4.99

Same-Day Dispatch Cut-Off Times

  • Orders approved by our prescriber before 3PM (Monday - Friday) will be dispatched the same day
  • Orders placed after 3PM will be dispatched the following working day
  • We do not dispatch orders on weekends or Bank Holidays

Delivery you can trust

Get your treatment at your preferred location with our tailored delivery options

Discreet packaging

All orders are shipped in plain, unbranded packaging with no indication of contents or reference to WebPharmaHub. This ensures your privacy is protected at every stage of the delivery process.

Tracking your order

You will receive an email and/or SMS with a tracking number once your order is dispatched. You can follow your parcel's progress on the Royal Mail website or via their app.

Missed deliveries

If you miss your delivery: • A calling card will be left with instructions to rearrange delivery or collect from your local depot • You can use Royal Mail's Redelivery Service or collect from a Local Delivery Office

Delays & exceptions

While most parcels arrive on time, delivery times are estimates, not guarantees (except for Special Delivery). WebPharmaHub is not liable for delays caused by courier disruption, weather or other external factors.

If your order is significantly delayed or missing, please contact our team so we can resolve the issue promptly.

International Delivery

We currently only deliver within the UK. We cannot fulfil international orders due to UK medicine supply regulations.

Questions? Need help?

If you have any queries about your order or delivery status, our customer support team is available via:

Phone: 02380

Email: support@webpharmahub.co.uk

Your health, delivered with care

At WebPharmaHub, we are committed to combining clinical excellence with efficient service. We treat every order with the same care and attention as your local pharmacy - just with added convenience

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